Saturday, August 31, 2019

The Role of the Individual in Matthew Arnold’s “Culture and Anarchy”

The Role of the Individual in Matthew Arnold’s â€Å"Culture and Anarchy† Culture, as defined by Matthew Arnold in his essay â€Å"Culture and Anarchy,† is the drive to attain perfection through development and growth bolstered by knowledge and appreciation of the beauty of humanity. Granted, this is an oversimplification of Arnold’s complex musings on what culture is, but this broad concept of culture, here, is useful in the discussion of the role of the individual in society.Ideally, for Arnold, those that perpetuate this idea of culture are the same people who ought to comprise a kind of rational control within the State. Arnold works to define the three classes of 19th century England (Barbarians, Philistines, and Populace), and makes it clear, following his conditions for culture, that none of the classes have the appropriate means to govern properly. Arnold says, â€Å"It seeks to do away with classes; to make the best that has been thought and know n in the world current everywhere. Ostensibly, it is up to the individual to transcend their class, and nurture the State in a utilitarian fashion. However, the chasm between the maturation of the individual and the ultimate betterment of the community seems daunting. Arnold’s ideal culture originates with the individual, as it is â€Å"a study of perfection,† which is â€Å"an inward condition of the mind and spirit. † Yet, â€Å"Perfection, as culture conceives it, is not possible while the individual remains isolated,† because, it is necessary, in order to obtain a collective perfection, that there be a ready exchange of ideas and sense of commonality.How can the potential danger of isolation via individualism be curbed? Additionally, Arnold is aware that a weighty facet of individualism is that people are concerned with, and believe in, having their personal freedoms—the â€Å"right to do what [one] likes. † This assumption of personal f reedom can, according to Arnold, lead to anarchy. It looks, then, as if there must be a balance between the individual’s duty to himself, and duty to others.Indeed, Arnold contends, â€Å"the men of culture are the true apostles of equality,† at once extolling the potential of the individual, while maintaining the importance of a level society. However, these individuals cannot be ordinary, but must exemplify Arnold’s idea of the â€Å"best self,† or, the individual who is united, rather than at odds, with others. The people that can become their best self are â€Å"persons who are mainly led, not by their class spirit, but by a general humane spirit, by the love of human perfection. Here, the concept of the individual and the community can be reconciled, although the ability of one to completely transcend societal structures is idealistic. This idealism, for Arnold, is transferred to the art of his contemporaries. Regarding 19th century England, Arnold states, â€Å"Each section of the public has its own literary organ, and the mass of the public is without any suspicion that the value of these organs is relative to their being nearer a certain ideal centre of correct information, taste, and intelligence, or farther away from it. As Arnold depicts England’s current situation, it is clear that he believes that literature, like individuals—or as the product of individuals—should embody an ideal cultural universality. In looking at the literature of Victorian England, is it possible that there are any works, which would satisfy Arnold’s criteria for cultural harmony?

The Effects of Civil War in Kurdistan

Pshtiwan Abdulla Oct 30, 2010 Writing composition Mr. Gray The Effects of Civil War in Kurdistan Generally talking about war will remind us lots of incredible actions that have been happened to many nations. Civil war is one of the most pernicious wars that brings calamity to a nation. As many other countries, civil war in Kurdistan left many incorrigible issues which some of them still exist. Some of these problems are huge obstacle in the way of development in Kurdistan. Gaining supremacy and disclaiming each other between the two dominant parties were the factors to befall this ruinous war.During the civil war, Kurdish people were encountered many social, economical and political crises. Some of the negative effects that Kurdish civil war had were, dividing the Kurdish government, leaving native soil, losing countless of people, creating instability of economic growth and coming external interferences. Dividing the government into two parts in Kurdistan was one of the biggest trou bles that harmed people. In that time, Kurdistan was divided into two governments, Sulaimani government and Hawler government, that each of them had its own conditions and rules.Having two antagonist local governments facilitated the way for doing some crimes and criminal actions. For example, if a man who had committed a sin or robbery in one of the regions, he could escape there and stay in the opposite region without any threat. The governments were not judging anyone who had done a fault in the contrary government. Furthermore, some families had no chance to stay in a part that their party had left, so thousands of families were forced to leave their homes and businesses. Immigration and leaving motherland was another dreadful affects that civil war left.Young generation, who is the dynamic force in all societies, left their country and settled in European countries. Thereupon, Kurdistan lost the majority of its superlative class, and it was one of the weakest points of the prog ression of Kurdish society. Losing their home and businesses because of the war pushed people to immigrate and leave their birthplace. In that time, almost all families had lost a son or a member of their family, and parents believed that sending the rest of their sons to overseas countries would save them. Many of the migrants were killed in the borders and drowned in the European seas.Some of these immigrants still have no citizenship and any valid answer to stay there. Thousands of people in both sides were involved in the war, and it was the cause of killing a myriad number of people. Losing this massive number of people especially young people is still a giant barrier to unifying both regions. Even though, the two previous governments are unified now, but it is still obvious that each party governs its own region. Besides, it created enmity among families, and some of them are waiting for an occasion to revenge each other.Fourteen years after war, some families scare of return to their locations, and they still live in some cities where are not belong to them. Another big effect of losing this people is that a vast number of children lost their fathers and grew up in orphan hood. They were the first victim of civil war because many of them ran into poverty; they gave up their education and had to work to help their families. At that time, Kurdistan was a battlefield, and it was an insecure region to economic investments. Businessmen and industrialists were scared to run their business because there was no warranty to save their assets.Also, because of instability and insecurity, foreign manufacturers and Businessmen were scared to investment in Kurdistan. Commerce between Kurdistan and neighbor countries was the only trade that Kurdish tradesmen were doing. Most of these trades were contraband that people were running in the borders. Furthermore, some of the private and public industrial units were demolished. For example, the powerhouse of Dukan which wa s giving the electricity for almost twenty cities was disabled by one of the two parties. Having lots of military checkpoints between the cities was another impediment that was harming the merchants.Also, misspending an immense amount of public money and using it to buying armaments was another factor that decreased the growth of economic in Kurdistan. Civil war facilitated many ways to coming external interferences into Kurdistan. Foreign countries especially neighbor countries had many negative impacts on Kurdish politics. They interfered almost in every area such as economy, security, social affairs and politics. For example, during the war in 1996, PDK requested Iraqi central government to send its troops to Kurdistan and fight against PUK.After that, in the same year, PUK demanded Iranian government to help them in fighting against PDK. Raising the rate of overseas intervenes got a point that Iranian spies terrorized thousands of members of Iranian Kurdish political parties who have settled in this part of Kurdistan. Overall, civil war in Kurdistan had many negative impacts on Kurdish people, and there were many tragedies that will never be forgotten in the peoples’ memory. Economical, political and social crises were the difficulties that faced Kurdish people during the civil war.Facing lots of hardships created numerous of problems that some of them are irremediable and still exist. The civil war was the most effective cause to evolve many dreadful and harmful actions. Brothers against brothers and losing a limitless number of young people are an injury that still has many injurious influences on Kurdish society. Bisecting government, leaving home, losing people, instability and exterior interferences were the effects that civil war left, and they damaged many achievements that Kurdish people had achieved.

Friday, August 30, 2019

E-Government in Kazakhstan: Challenges and Its Role to Development

Public Organiz Rev (2010) 10:31–47 DOI 10. 1007/s11115-009-0087-6 E-Government in Kazakhstan: Challenges and Its Role to Development Shahjahan H. Bhuiyan Published online: 9 July 2009 # Springer Science + Business Media, LLC 2009 Abstract This paper critically examines the progress made in introducing and implementing e-government programs and policies in Kazakhstan. It argues that in order to achieve the articulated development goals, the Kazakh government has moved toward e-government paradigm to ascertain a people-centered, accountable and transparent government.Available data substantiates that the initiative faces several challenges such as political support and relationship between political institutions, bureaucracy and citizens, digital divide, widespread corruption, lack of human resources, and inadequate infrastructural development, which needs to be amputated to improve public service delivery. This study illustrates some international development experiences to und erstand the benefit of e-government. Such experiences may serve as policy guidelines to the successful implementation of e-government to ensure overall development in Kazakhstan.Keywords Development . E-government . Kazakhstan . Service delivery Introduction Electronic governance has been widely endorsed as a solution to a range of predicaments in the public sector. With promises of decreasing corruption, cutting red tape, reducing government costs, and fluctuating participatory governance, the egovernance revolution has swept most nations, capturing the imaginations of policy makers and attracting the interests of citizens and business alike (Salem 2006).Electronic government evolves swiftly through defined stages, beginning with a web presence of public agencies (â€Å"interaction†) to a means for citizens around the clock seven days a week in the convenience of their homes (â€Å"transaction†) (Netchaeva 2002). This essentially creates a new ground for public sector operation. The S. H. Bhuiyan (*) Department of Public Administration, Kazakhstan Institute of Management, Economics, and Strategic Research (KIMEP), 4 Abai Avenue, Almaty 050010, Kazakhstan e-mail: [email  protected] com 32 S. H. Bhuiyan equence of stages was depicted as inevitable, fueled by technology, citizen demand, and economic realities in the public sector (Mayer-Schonberger and Lazer 2007). The prime objective of any technological innovation is to improve the quality of human condition. This cannot be achieved by technological advances alone. First and foremost, they have to be successfully applied to human society. Such an approach is significant for governance and public administration because of its impact on a larger section of the society (Sharma 2002).To reap benefit of the information and communication technology (ICT), international development agencies are paying considerable attention to the gradual improvement of egovernment, particularly in developing countrie s. The most recent United Nations Report entitled e-Government Survey 2008: From e-Government to Connected Governance succinctly illustrates the importance of e-governance: ‘E-government can contribute significantly to the process of transformation of the government towards a leaner, more cost-effective government.It can facilitate communication and improve the coordination of authorities at different tiers of government, within organizations and even at the departmental level’ (UN 2008, p. xii). In the same vein, the 2001 Human Development Report entitled Making New Technologies Work for Human Development, commissioned by the United Nations Development Program (UNDP), clearly portrays the role of ICT for development as it stated: ‘[I]t is time for a new partnership between technology and development. Human Development Report 2001 is intended as the manifesto for that partnership’ (UNDP 2001, p. iii). Again, in the UnitedNations system, the World Bank launc hed an e-government website, and in November 2002 its Information for Development Program released The E-Government Handbook for Developing Countries. Later on, the United Nations Conference on Trade and Development convened the World Summit on the Information Society in Geneva in December 2003, and in Tunis in November 2005. Outside the UN system, many initiatives were launched. One was the Roadmap for E-Government in the Developing World, released by the Pacific Council on International Policy in April 2002 (Holliday and Yep 2005, p. 239). Kazakhstan was a part of the USSR until its collapse in 1990.During the Soviet regime, public documents were largely shelved as ‘classified’, and thus restricting people’s access. Living with such cynic norms of governmental operation for years, the Government of Kazakhstan (GoK), after independence in 1991, quickly realized the need of a transparent and accountable government. In the midst of transitional challenges, the Gov ernment has chosen the introduction of e-government for the twin objectives of providing fast and quality access to public services and of improving public services’ effectiveness through the widespread use of ICT in the public sector (World Bank 2006).In order to measure how far e-government initiatives have contributed to the improvement of relationships between politicians, bureaucrats and citizens in post-independence Kazakhstan, this paper: (i) analyzes the background to the introduction of e-government programs and policies; (ii) describes the overall development of e-government; (iii) investigates the challenges facing the implementation of e-government initiatives; and finally (iv) highlights its contribution to development.In short, the main focus of this paper is to critically examine the progress made so far in introducing and implementing e-government programs and policies in Kazakhstan. This paper concludes by presenting a road E-Government in Kazakhstan: Challen ges and Its Role to Development 33 map showing how e-governance in Kazakhstan can be utilized as an instrument of development. In reality, Kazakhstan is in transition. Of the many transitions now going on, an important one is the shift from ‘closed’ to ‘information’ society.Here lies the significance of the present study, insofar as it analyzes how this shift is being negotiated in a crucial area of development, the public sector. There is much to gain from a critical assessment of the success of e-government initiatives have so far attained in post-independence Kazakhstan, as it sheds light on the challenges it is confronted with at present, which in turn helps to identify some of the ways as to how they can effectively be overcome. The existing scholarship on e-government in Kazakhstan is less than satisfactory.This paper is intended to make a contribution to the steadily emerging area of study focused on e-government in a local as well as global context. Methodology This paper is based primarily on secondary sources. Three sources in particular have been explored and analyzed: first, published academic journal and newspaper articles on e-government; second, reports published by the international organizations; and finally, review of websites of both public and private agencies in Kazakhstan and elsewhere.The latter contributes to our understanding regarding the contents and services they provide to citizens. What is E-government? E-government was introduced in the field of public administration in the late 1990s, though it has not been clearly defined and understood by scholars and practitioners of public administration (Moon 2002).The term e-government arises by analogy to the concepts and practices of electronic commerce applied to the public sector, referring to the delivery of government services to the public ‘on-line’ (typically over the Internet) or to the technological infrastructure required to deliver those s ervices (Brown 2005, p. 242). E-government denotes the strategic, coordinated use of ICT in public administration and policy decision-making (Haldenwang 2004).Similarly, by e-government, Tandon (2005) refers to the provision of efficient, convenient and transparent services by government departments and agencies to citizens and businesses. The Global study of E-government, a joint research initiative for global egovernment by the United Nations (UN) and the American Society for Public Administration (ASPA), provides a comprehensive definition of e-government: Broadly defined, e-government includes the use of all information and communication technologies, from fax machines to wireless palm pilots, to facilitate the daily administration of government.However, like e-commerce, the popular interpretation of e-government is one that defines it exclusively as an Internet driven activity†¦to which it may be added â€Å"that improves citizen access to government information, services and expertise to ensure citizen 34 S. H. Bhuiyan participation in, and satisfaction with the government process†¦it is permanent commitment by government to improving the relationship between private citizen and the public through enhanced, cost-effective and efficient delivery of services, information and knowledge. It is the practical realization of the best that government has to offer. † (UN and ASPA 2002, p. 1)According to World Bank, e-government means to governmental use of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have ability to transform relations with citizens, businesses, and other agencies of government (cited in Sharma 2002, p. 607). The World Bank definition indicates the areas of operation of the concept and also lays down the broad benefits accruing out of this utilization of ICT to the field of governance, namely, to promote citizen empowerment, improve service delivery, strengthen accountability, inc rease transparency, or improve government efficiency (cited in Tandon 2005, p. ). This paper takes a wider view of e-government by adopting the application of ICT tools to the improvement of governance through building public-private partnership to achieve development. In this article, ‘e-government’ and ‘egovernance’, despite their subtle conceptual differences, are interchangeably used. Kazakhstan: context The Republic of Kazakhstan is located in Central Asia bounded in the West by the Caspian Sea, in the North by Russia, in the East by China, and in the South by Uzbekistan and Kyrgyzstan (see Box 1 for summary information).Extending over a territory of 2,725,000 square kilometer (Makhmutova 2001), it is the second largest country of the former Soviet Republics with a population of 15. 48 million in 2007 (World Bank 2008), of whom 4. 5 million are ethnic Russians (Wilson et al. 2002), and population density 5. 7 per square kilometer (Agency of Statistics of Kazakhstan website: www. eng. stat. kz). Kazakhstan continues to negotiate the enormous challenges inherent in any transition from a planned to a market economy and, in the last decade, has experienced plummeting production levels (Wilson et al. 002) and two-digit (now 11%) inflation continues to grow. In recent days, Kazakhstan makes considerable progress in almost all aspects of life. Although, critics expressed concern about the limit of the country’s democratic development and the lack of its commitment to hold free and fair elections. For example, the most recent Presidential elections were held in December 2005 when President Nazarbayev won a third term with more than 90% of the vote.The elections gained negative commentary from the Organization for Security and Cooperation in Europe (OSCE), which claimed they had not met international standard, citing campaign restrictions, interference in polling stations, multiple voting, pressure on voters, media bias and restric tion on freedom of expression (Keesing 2005 cited in Knox 2008, p. 478). In the same vein, in 2001, another scholar also observed: â€Å"It is as yet too early to herald the dawn of real democracy in Kazakhstan† (Robinson 2001).Kazakhstan’s economy has gone through stages of decline, stagnation, and high economic growth after independence in 1990. The period from 1990 to 1997 was the E-Government in Kazakhstan: Challenges and Its Role to Development 35 period of negative economic growth, or at best stagnation (in 1995–1997, economic growth was close to zero) due to transformation in economic arrangements. It was only from 1998 that Kazakhstan entered the phase of strong and sustained growth (Agarwal 2008). In the first nine months of 2007, Kazakhstan’s GDP grew by 9. % (ESCAP, 2008). In 2007, GDP per capita was US$ 7,857 (UNDP 2007). However, GDP growth is projected to fall to 5% in 2008, and a modest increase to 6. 3% is penciled in for 2009 (ADB 2008). Over the period 1998–2004, the population living below the poverty line in Kazakhstan declined significantly from 39% in 1998, to 20% in 2004 (Agarwal 2008). The measures being taken by GoK to raise the living standards of the population have cut poverty levels by 1. 7% in 2006 by comparison with 2005 (to 18. %), and the figures for 2007 indicate that poverty levels have fallen to 12. 7% (UNESC 2008). The long-term development strategy ‘Kazakhstan 2030: Prosperity, security and improved living standards for all Kazakhs’ was adopted in 1997. It identified seven priorities for the country’s development: (i) National security, (ii) domestic stability and social cohesion, (iii) economic growth, (iv) health, education and welfare for the citizens of Kazakhstan, (v) energy resources, (vi) infrastructure, transport and communications, and (vii) a professional state.Since 1998 all the programs adopted in the country are being developed in accordance with the noted development strategy of the country, which aimed at improving the quality of life for the population by reducing social exclusion and raising the quality of social services, improving the environment, and involving civil society in development (UNESC 2008, p. 6). Box 1: Kazakhstan: summary information Head of State President Nursultan Nazarbayev, first elected in December 1991 and re-elected in 1999 and 2005. National Legislature Bicameral: 77-seat lower house (Majlis), 39-seat pper house (Senate). Language Kazakh is the state language. Russian is most widely spoken. Currency Tenge Exchange rate 2007 average US$ 1 ? 120 Tenge Unemployment rate 8. 8 (2003) Adult literacy rate (% ages 15 and older) 99. 5 (2005) Life expectancy at birth (both genders) 65. 9 years (2005) GDP 104 billion US$ Internet users (per 100 people) 12 Time required to start a business (days) 21 Sources: Agarwal 2008; UNDP 2007; Wilson et al. 2002; World Bank 2008. The development initiatives of GoK have contribu ted to improving human development index (HDI).In 2007/8, the HDI for Kazakhstan is 0. 794, which gives the country a rank of 73rd out of 177 countries (UNDP 2007). In the contrary, the 36 S. H. Bhuiyan ongoing mammoth development activities also encouraged, it would seem, widespread corruption in the country. As a result, during the years, Kazakhstan consistently gained poor corruption perception index (CPI). A 2008 Global Country Report on the state of corruption launched by the Transparency International ranks the country 145th among 180 countries with a CPI 2. (Transparency International 2008). Admittedly, the backdrop painted a landscape that suggests the critical importance of implementation of e-government scheme in Kazakhstan with an aim to quick and quality access to public services, improving its effectiveness, combating corruption, poverty reduction through income generation, and thus building a breeding ground for development. The state of E-government in Kazakhstan Over all situation: benchmarking Kazakhstan has envisioned joining 50 most competitive countries in the world by 2030.In achieving this goal, ICT plays a critical role by readying the country for entry into the forum of competitive world. In doing so, Kazakhstan’s accomplishments in fostering e-government include (World Bank 2006): & & & & & Recognition of e-government as a priority at the highest political level and the elaboration of an e-government strategy; Establishment of the Agency for Informatization and Communications (AIC) as an independent regulatory authority empowered to implement state ICT policy; Creation of government agency Web sites (32 out of 42 government agencies have their own Web sites);Development of a number of corporate networks and databases (e. g. , integrated taxation, customs, pension information systems) by individual government agencies; and Enacting important legislations such as the laws on e-documents and esignatures. Kazakhstan has made substant ial progress in introducing ICT in public sector. In terms of e-readiness, the United Nations Report on the e-Governance Survey 2008 recognizes Kazakhstan as the leader of Central Asia, while the region has regressed the most since the 2005 survey.This global survey report has ranked the country 81 among 189 countries with an index value 0. 4743 as compared with 65 among 179 in 2005 (UN 2008, pp. 31–32). Table 1 shows e-government readiness in Central Asian countries. The table indicates that the countries in the region had a lower e-government readiness index than in 2005. In spite of government’s efforts, Kazakhstan slips from its 2005 position partly because 2008’s Survey had more focus on the interactive and transactional stages which largely remain unachievable, and thus the scores were lower (UN 2008).Another potential reason is its weak telecommunications facility. A 2004 International Telecommunication Union (ITU) data shows that effective teledensity in the country was quite low, 16. 23 (ITU 2004). However, this number continues to improve. In 2000, the main telephone lines per 100 people were 12. 3 E-Government in Kazakhstan: Challenges and Its Role to Development 37 Table 1 E-government readiness for Central Asia Country 2008 Index 2005 Index 2008 Ranking 2005 Ranking Kazakhstan 0. 4743 Kyrgyzstan 0. 4195 0. 4813 81 65 0. 4417 102 Uzbekistan 0. 4057 76 0. 114 109 Turkmenistan 0. 3262 79 128 †¦ Tajikistan 0. 3150 0. 3346 Region 0. 3881 0. 4173 132 117 World 0. 4514 0. 4267 †¦ Source: UN 2008, p. 32 which increased to 19. 1 in 2006, while in the same period mobile cellular subscriber increased from 1. 3 to 51. 2 (World Bank 2006). The e-Government Survey 2008 data shows that both mainline telephone and cellular user further increased to 19. 77 and 52. 86 respectively (UN 2008). E-government program objectives and implementation Kazakhstan’s e-government program incorporates a three-stage approach (World Bank 2006) : & & & st stage: creation of the basic components of e-government infrastructure, such as the governmental portal, a â€Å"payment gateway† providing a linkage with the banking system, national identification system, government-wide ICT network backbone infrastructure, creation of cross-agency information systems, provision of mainly informational and transactional e-government services, promoting Internet use among the citizens and bridging the digital divide. 2nd stage: expansion of the scope and depth of e-government services (predominantly of transactional nature) and comprehensive ICT-enabled reengineering of government administrative procedures. rd stage: ICT-based transformation of government agencies’ operation, building a fully-fledged information society, provision of e-health, e-education, e-culture, e-democracy and other services. Some tasks related to the first stage were implemented in 2006. On the April 12, 2006, e-government web-portal (www. e. gov. kz ) was launched which provides more than 900 information services (egov magazine 2007). This portal is tri-lingual: Kazakh, Russian and English. Laws ‘On Informatization’ and ‘On Amending Certain Legal acts of the Republic of Kazakhstan in the Sphere of Informatization’ were developed and enacted.Interagency electronic workflow with digital signature has been implemented in 39 state bodies. A pilot model of National Authentication Center for physical and legal entities has been developed, and a pilot project on integrated transportation medium of state bodies has been implemented in Astana, the capital of Kazakhstan. In an interview with the egov magazine in July 2007, Kuanishbek Esekeev, the Chairman of AIC, reported that GoK had implemented, on 38 S. H. Bhuiyan an experimental basis, government databases on ‘Physical Bodies’ and ‘Legal Entities’, in six oblasts (regions).Moreover, 15 interactive services such as land register and address register software were developed and tested in pilot zones: Citizens’ Service Centers (CSC) of Almatinskiy and Saryarkinskiy regions, Astana (egov magazine 2007). To connect citizens with the web, till 2006, 460 public access points kicked off. Eleven classrooms for providing computer literacy were opened in several regions as a part of capacity development of public sector employees, where more than 1,500 civil servants have been trained (egov magazine 2007).In 1997, a state program was adopted to incorporate information technology (IT) into the general education system, so as to create IT network within the international education space. In 2007, the provision of computers to schools had reached one computer for every 21 pupils compared with one for every 62 in 2001 (UNESC 2008, p. 15). Besides, online instruction has been introduced into the teaching process, comparing a set of five subject schemas, and work has been progressing to connect the education system to t he Internet (UNESC 2008).The AIC is currently working to develop interactive services delivery through national e-government portal. In recent days, the Agency has been successful to deliver limited e-services. For example, it is possible to submit tax statements to the authorities as well as to clear mutual payments with the state budget through electronic channels in real time using digital signatures, which distinguishes Kazakhstan from other CIS countries (World Bank 2006, p. 10). In March 2006, a service has been launched, which enables citizens to submit applications to five ministries (e. . , Ministry of Economic Affairs and Budget Planning) and get an answer to his or her question in 3 to 5 working days. Almost all Akimats (city government) and ministries opened their virtual reception rooms. Visitors can download reference-document; get acquainted with legal base and search addresses of various offices (AIC website: www. aic. gov. kz). Future plans The transactional phase o f e-government development will allow citizens to pay for using public services via governmental portal.AIC is in the process to implement a payment scheme based on existing electronic transactional (payment) system of second-tier banks. GoK is committed to build a transparent information society that presupposes gradual increase of the portal users in number. It means this will eventually transfer public services delivery only in electronic form. As a move to this, AIC plans to provide 900 different kinds of services that are to be exhibited on the portal in 2009 (egov magazine 2007). The challengesIn 2005, the United Nations Department of Economic and Social Affairs has estimated that more than 60% of e-government projects in developing countries fail (Salem 2006). Likewise, Kazakhstan confronts with multifaceted challenges to the introduction of e-government, and some of them are described here. E-Government in Kazakhstan: Challenges and Its Role to Development 39 Political suppo rt and relationship between political institutions, bureaucracy and citizens Kazakhstan e-government program receives strong support from the President and his office.AIC has been given a mandate to coordinate and lead the effort (World Bank 2006). But problem arises due to the government’s tendency to monopolize political power (Perlman and Gleason 2007), dodging the established norms of multi-party politics. As a consequence, in the August 2007 elections, the President’s political party â€Å"Nur Otan† (father land) received 88. 41% of vote and captured all seats, and thus became the only party in the parliament when none of the parties were able to meet 7% threshold required to obtain parliamentary seats (Bakenova 2008, p. 4; Iqbal 2007). It is corroborated that political elitism is compounded by the fact that Kazakh opposition political parties are in disarray and fractured, offering no real alternative to the voting public (Knox 2008, p. 487). Kazakhstan is dominated by a formal political elite and a highly centralized and power base comprising the Administration of the President of Kazakhstan and key stakeholders therein: the State Secretary, Head of Administration and Security Council Secretary (Knox 2008).Cummings (2005, cited in Knox 2008) argued that the elite system is a compelling factor behind the emergence and maintenance of authoritarianism in Kazakhstan. Given disintegrated political context, it is clear that political communication develops in line with one’s party affiliation, which limits the general trust in government. As a result, the nature of relationship existing between the party in power and opposition signals low quality of political development in Kazakhstan. The lack of political participation, however, compartmentalizes the development of e-governance.On the other hand, a major means through which interaction between citizens and politicians occurs is the parliamentary website, which is supposed to fac ilitate the top-down flow of information from the legislature to citizens, allow a bottom-up channel for feedback from citizens to the elected members, increase transparency by providing detailed information about legislative procedures and activities, expand the number of avenues for greater public scrutiny of the nature and processes of public policies and thus enhance the accountability of these elected politicians to their constituencies (Norris 2001, cited in Haque 2002, p. 38). To this point, Kazakh Parliament maintains a website (www. parlan. kz) and provides a list of basic information such as parliamentary activities, legislative acts, constitution, and list of parliamentary groups. It also provides an option to the website visitors to contact parliamentary secretariat to inform their queries and comments. The emergence of e-governance has significantly changed the nature of the relationship between citizens and public servants (Haque 2002). A 2002 World Bank survey made an assessment of Kazakhstan’s governance and service delivery.The survey suggests that general areas where Government can work on to improve the quality of public services through e-government. For example, the results of the survey indicated that households were not satisfied with their interactions with public officials (World Bank 2002). To improve this perception, ICT can be utilized for the reduction in the time that citizens and businesses have to spend to complete transactions with public bodies can be set as one of the performance indicators. If the transactions can 40 S. H. Bhuiyan e completed online, citizens do not have to spend the time to visit and wait at a public office, as long as they have an Internet connection (World Bank 2006, p. 20). Corruption In April 2005, the President of Kazakhstan signed a decree ‘On Measures to Step up the Fight against Corruption’ to strengthen discipline in the activities of state bodies and officials (Transparency Int ernational 2006, p. 185). Against this backdrop, petty corruption in the various form of bribe taking is a fixture of daily life (Gleason 1997, p. 379). High profile corruptions are also rampant.For example, the President of the state-owned Kazakh Telecom joint-stock company was sacked by Security Council when it was revealed that his monthly wage was $365,000 (Knox 2008, p. 487). Similarly, in 2007, Kazakh Anti-corruption Agency (financial police) filed charges against the selection committee of â€Å"Bolashak† (future) program, a presidential scholarship scheme that enables talented young Kazakhs to study in developed countries. The charges stated that many scholarships have been actually purchased through the corrupt jury decisions (Bakenova 2008, p. 94).It is widely believed that e-governance is promised to reduce corruption, which displeases corrupt political executives and bureaucrats, who, in turn, create building blocks to the implementation of e-government programs. Digital divide ‘Digital divide’—exclusion of groups within the population to get access to a computer—is another challenge that has received government attention. It reveals that only 12% of the population in Kazakhstan has skills to use PCs and half of them can use computer without being helped (egov magazine 2007), and only 12% are Internet users (World Bank 2008).To bridge the gap, the government is implementing Digital Inclusion Program for years 2007–2009. This program aims to increase number of ITC educated people by 15% and prepare the country to the transition from the industrial to information society (AIC website: www. aic. gov. kz/? mod=static&Ing=rus&id=22, accessed November 22, 2008). Many governments across the world have taken up measures to lessen the magnitude of the problem. Philippines and Hong Kong, for example, have facilitated this partly by providing free or subsidized access to computers and Internet) in designated public pla ces (Holliday 2002). Telecommunications infrastructure is relatively problematic, although there are examples of significant public intervention. To this effect, several municipal governments in Germany have facilitated the development of high-speed network cables, fiber optics, and public access to improve digital economy (Hasse 2002). Infrastructural development E-government operation requires strong technological infrastructure such as computing and telecommunications. A great deal of financial resources is involved to develop structure.In Kazakhstan, it is more burdensome due to its vastness and unique geographical structure. The government has so far (2005–2007) allocated E-Government in Kazakhstan: Challenges and Its Role to Development 41 approximately US$380 million (World Bank 2006) for the purpose of e-government implementation. Let alone government fund is inadequate to meet required expenses, which warranted a partnership among public, private and donor agencies f or the accumulation of investments. Kazakhstan’s poor infrastructural readiness for egovernment also reflected in the e-Government Readiness Survey 2008 where it scored 0. 306 on infrastructure index (UN 2008). Human resources There is no denial that in most of the developing countries e-government programs suffer due to the lack of quality human resources. Kazakhstan is no exception. A 2006 World Bank report points out that even AIC, the lead organization to implement e-government, is struggling with the shortage of professional staff, leaving only 12–15 for the ‘informatization’ task (World Bank 2006). To overcome the challenge, GoK provides continuous training and education to develop professionals in this field.However, given the low public sector compensation packages, it is unclear whether the shortage of professionals will ever be overcome. Admittedly, Kazakh public administration suffers from migration of knowledgeable employees to its growing priv ate sector due to attractive emoluments. This will essentially constrain country’s journey toward e-government development. Poverty Given the gradual decline of the population living below the poverty line, the reduction of poverty is still an important policy goal for Kazakhstan (Agarwal 2008).However, a Gini coefficient (a measure of income inequality, with higher values denoting more unequal incomes) increased from 25. 74 in 1988 to 33. 85 in 2003 (ESCAP 2008). Income inequality is on the rise and took a defiant shape due to onslaught global economic meltdown, which also affects Kazakh economy. Consequently, rates of rural poverty continue to grow, and the economic necessity force migration from rural areas to the towns, which contributes to increase urban poverty too.According to UNDP, nearly 16% of the total population lives on less than US$2 per day (Euromonitor International, www. euromonitor. com/pdf/indonesia. pdf, accessed November 22, 2008). In this context, it is argued that a large population is unable to buy PCs (price of a PC ranges between 40,000–60,000 Tenge) and be connected with Internet (initial connection fee and deposit amount to nearly 20,000 Tenge even with the state-owned Kazakh Telecom). Apart from the above, there are disparities in the distribution of basic services in Kazakhstan (Gleason 1997).For example, a study shows that due to ageing Soviet transmission and distribution lines, electricity losses average 15%, reaching 30% to remote areas (cited in Cochran 2008, p. 1), which causes frequent power cut1 mainly in rural settlements and thus upset the prospect of their social and economic life. This poverty-ridden environment is often not receptive to adopt technological innovations, like e-government. 1 Kazakhstan produced 76. 3 billion kilowatt-hours (kWh) of electricity in 2007 and consumed just over that amount, 76. 4 billion kWh (Cochran 2008, p. 1). 42 S. H. Bhuiyan Harnessing privacyRapid adoption of global netw orks and technological innovations has raised many outstanding concerns from civil society over the protection of their privacy and personal data and has brought into focus the possibility of the rise of ‘Big Brother ’ (cited in Bhuiyan 2006, p. 114). In a similar vein, referring to Korea, Jho (2005) illustrates that the Korean government has faced fierce public opposition and suffered major setbacks in pursuing some of its ICT projects. This symptom worries yet growing civil society of Kazakhstan and effective dialogue with the government can reduce tension over the issue.E-government in the context of development New ICTs can make a significant contribution to the achievement of good governance goals (Heeks 2001). The e-governance permeates the four domains of government: its role in fostering economic growth and social cohesion, its relationship with the governed, its internal administration, and its relationship with the international environment (Brown 2005, p. 251 ). In each of these areas developing countries are faced with limitations on institutional capacity and infrastructure, financial resources and civil service skills that characterize—and prolong—lower levels of development (Brown 2005).Against this backdrop, efforts have been made for implementing e-governance in many developing countries and some of them were successful. The outcomes of those practices have shown improved government functioning, better service delivery, and triumph over many socio-economic, political and administrative ills. Among them, three cases are presented below to help us to understand the usefulness of using e-government to achieve development goals. Lessons learned from the cases have immense value to reorganize Kazakh public administration in line with e-government mandate.Case 1. Brazil: house of representatives e-participation The Brazilian House of Representatives website allows citizens to talk to their representatives and to participate in debates directly through the Internet. The Government of Brazil also provides an e-participation platform that permits Members of Parliament and citizens to communicate through chat rooms, discussion forums and the service â€Å"Falm com Deputado† or â€Å"Talk to the MP†. This form of eparticipation has enhanced the interaction between citizens and Members of parliament.In a country as vast as Brazil and with a geographically dispersed population, online participation has provided citizens with a greater voice in the creation of policies and laws. (UN 2008, p. 31) Case 2. Health service in Malta The Malta Health Ministry is an excellent example of providing customer service online. The portal allows citizens to apply for the European Health Insurance Card online. It has an electronic patient library provided through a partnership with a E-Government in Kazakhstan: Challenges and Its Role to Development 3 private firm, which provides citizens with a medical encyclo pedia, information on surgeries and procedures, and has animated lessons. The portal also provides its citizens with a list of local pharmacies. (Source: http://www. ehealth. gov. mt/article. aspx? art=90 cited in UN 2008, p. 60) Case 3. E-seva program in Andra Pradesh, India The Government of Andra Pradesh has a clear vision to create a knowledge society by using IT in all aspects of development and governance (www. esevaonline. com, last accessed November 24, 2008).Consequently, E-Seva (electronic service) program was launched to effectively deliver public and social services to the citizens. This program offers services of multiple central, state and local government agencies as well as some private sector organizations. The salient features of E-Seva include the following: & & & & & & & 46 e-Seva centers (with 400 service counters) spread over the Twin Cities and Ranga Reddy District. All service counters are facilitated with an electronic queuing system. Operating from 8:00 a. m. to 8:00 p. m. , on all working days and 9:00 a. m. to 3:00 p. m. n holidays (Second Saturdays and Sundays). ‘One-stop-shop’ for over 66 government-to-consumer (G2C) and business-toconsumer (B2C). No jurisdiction limits- any citizen in the twin cities can avail of the services at any of the 46 e-Seva service centers. Online services: eForms, eFiling, ePayments. Payments by cash/cheque/DD/credit card/Internet. The Government of India data shows that e-Seva centers offer the total of 132 G2C services from 16 government departments, and 15 B2C services from 10 business firms. Services include, among others, online transaction processing of payments, issuance of certificates, and licenses.The number of transactions at e-Seva centers was initially under 5,000/month (August 2001). It quickly gained popularity and the number surpassed a million in July 2003. As of May 2004, the level of transaction is above 1. 1 million. (Source: http://www. esevaonline. com/ cited in World Bank 2006, p. 42) The first case makes it clear that interaction between MPs and citizens through Internet helps the former to better understand citizens’ opinions, grievances, and demands, while the latter participates in scrutinizing public policies and laws.Kazakhstan government needs to implement the practice, contextualizing it to the local conditions, to boost up contact between parliament members and citizens, a pre-requisite for ensuring good governance. The second case is focused on electronic delivery of customer services related to healthcare in an EU country, Malta. The dismal performance of healthcare sector in Kazakhstan (Iqbal 2007) warrants a major overhaul. As a part of perceived reform, GoK may experiment with the transferability of Malta’s practice in public healthcare outlets.The third example illustrates the significance of providing public services through public-private partnership (PPP) in Andra Pradesh, an Indian state. PPP is now a common stra nd of ‘third way’ government policy, with better efficiency promised 44 S. H. Bhuiyan from the private funding of public infrastructure through the transfer of risks to private concerns. In this perspective, GoK may consider to build PPPs as a potential strategy to deliver effective and efficient services to the citizens. Over and again, control of corruption and poverty reduction are two important development challenges that are being facilitated through e-government.These issues are in some detail discussed here. Corruption Heeks (1998) points out that the level of corruption in the public sector sharply decreases in countries where e-government exists. A survey in India has revealed that, in the states where e-government has been established even partially, the corruption rate has substantially fallen. The survey has found that in Kolkata and Mumbai, two Indian cities, due to implementation of e-governance in some public sector, corruption rate has declined to 19% an d 18% compared to 51% and 38% respectively in 2000 (Kabir 2008).Similarly, in Bangladesh, one may observe that due to computerization of Railway Reservation System, the number of black-marketers has decreased considerably. Elimination of the middle-men in citizen-government interaction, in fact, is the major factor eradicating corruption (Kabir 2008). Poverty reduction Admittedly, the Nobel Peace Prize winning Grameen Bank has made a significant contribution to the development of ICT in Bangladesh. During the years, Grameen philosophy has proved that ICT can be very useful to uplift the rural and disadvantaged communities in Bangladesh and beyond (cited in Hossain 2005).According to the founder of the Bank and Nobel Laureate Professor Muhammad Yunus identified three key areas ICT can play an immediate role in helping the poor (Yunus 2004, cited in Hossain 2005) are: 1. Integrating the poor into the mainstream economy by expanding their market, eliminating the middle-men in their bus iness, and creating international job opportunities through service out-sourcing; 2. Bringing information, educational programs, skill training, and healthcare services, etc, all in a very user friendly way, even to the most remote villages; 3.Empowering the poor, particularly poor women, with a stronger voice that can be heard behind the borders of their villages, better access to information, and improvement in the democratic process. The study by Aminuzzaman et al. (2003) found a positive correlation between the uses of ICT and poverty reduction in Bangladesh. According to the findings, at the individual level, the Village Phone (VP) of Grameen Bank has contributed significantly to income generation of rural women (popularly known as phone ladies).Socially, it has given a new status and image to those women who are getting Bank’s support to start this venture both at the family and community levels. Moreover, at the community level, it has narrowed gaps between cities and villages by enhancing frequent communication between family members. Economically, it has increased business transactions and dissemination of information (Aminuzzaman E-Government in Kazakhstan: Challenges and Its Role to Development 45 et al. 2003, p. 327). In an earlier but similar study by Bayes et al. 1999) also evaluated the role of VP (of Grameen Bank) within the context of rural development in general and of poverty reduction in particular. They came up with two basic conclusions: first, pursuance of pragmatic policies can turn telephones into production goods, especially through lowering transaction cost, and second, the services originating from telephones in villages are likely to deliver significant benefits to the poor in Bangladesh (Bayes et al. 1999). Kazakhstan suffers from rampant corruption and poverty.As a means to control corruption and eradicate poverty, the government can evaluate the suitability of the noted (or similarly designed) initiatives for implementati on in Kazakhstan. Conclusion The paradigm of e-government emphasizes coordinated network building, external collaboration, and one-stop customer services to facilitate efficient service delivery to citizens, and, thus, contrasts sharply with the traditional bureaucratic paradigm, which stresses standardization, departmentalization, and division of labor (Ho 2002).In order to keep pace with the articulated development goals, particularly to achieve Kazakhstan 2030, the GoK has started to move toward e-government paradigm to establish a citizen-centered, accountable and transparent government. Kazakhstan’s past political history was linked to the long-standing legacies of monopolism, clanocracy, and cynicism of the Soviet period (Gleason 1997, p. 379). In the new Kazakhstan, situation has not improved to the extent many had expected. The country is still marked by widespread corruption, abject poverty, digital divide, lack of infrastructural development and human resources.In t his context, egovernment offers opportunities, though rudimentary at the present stage, to the government to improve service delivery across the country. The international development experiences clearly portray the benefit of egovernment. Such experiences may serve as policy guidelines to the implementation of e-government in Kazakhstan, after careful evaluations to their acceptability in Kazakh society. An important challenge to e-government implementation in developing countries is the lack of financial resources. The case of Kazakhstan is very much the same.The honeymoon period of booming Kazakh oil economy is under stress. To continue the systematic implementation of e-government even during the sluggish economy, public-private partnership is a necessary strategy for the avoidance of huge initial investment costs. The successful implementation of the program will surely change the public administration landscape and enable the government to deliver services to a transparent, ac countable, and client-focused environment. References ADB (Asian Development Bank). (2008) Asian development outlook 2008 [Kazakhstan]. Available at: http://www. db. org/Documents/Books/ADO/2008/KAZ. pdf, last accessed December 5, 2008. 46 S. H. Bhuiyan Agarwal, P. (2008). Economic growth and poverty reduction: evidence from Kazakhstan. Asian Development Review, 24(2), 90–115. Aminuzzaman, S. , Baldersheim, H. , & Jamil, I. (2003). Talking back! empowerment and mobile phones in rural Bangladesh: a study of the village phone scheme of Grameen Bank. Contemporary South Asia, 12(3), 327–348. Bakenova, S. (2008). Civil service in Kazakhstan: Deja Vu? International Journal of Public Administration in Central and Eastern Europe, 1, 89–96. Bayes, A.Braun, J. V. , & Akhter, R. (1999). Village pay phones and poverty reduction: insights from a Grameen bank initiatives in Bangladesh. ZEF Discussion Papers on Development Policy. No. 8. Bonn: ZEF, University of Bonn. Bhuiyan, S. H. (2006). E-government in Bangladesh: prospects and challenges. Journal of Politics & Administration, 1(1), 105–118. Brown, D. (2005). Electronic government and public administration. International Review of Administrative Sciences, 71(2), 241–254. Cochran, J. (2008). Kazakhstan’s potential for wind and concentrated solar power. KIMEP Working Paper. No. . Almaty: College of Social Sciences, KIMEP. Cummings, S. (2005). Kazakhstan: Power and elite. London: I. B. Tauris. egov magazine. (2007). Interview with Kuanishbek Esekeev, Chairman, Agency for Informatization and Communications. Retrieved from: http://www. egovonline. net/interview/print. asp? interviewid=184, last accessed March 27, 2008. ESCAP. (2008). Economic and social survey of Asia and the Pacific. 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Reinventing local governments and the E-government initiative. Public Administration Review, 62(4), 434–443. Holliday, I. (2002). Building e-government in East a nd Southeast Asia: regional rhetoric and national (In) action. Public Administration and Development, 22, 323–335. Holliday, I. , & Yep, R. (2005). E-Government in China.Public Administration and Development, 25, 239– 249. Hossain, F. (2005). E-governance initiatives in developing countries: helping the rich? or, creating opportunities for the poor? Asian Affairs, 27(4), 5–23. Iqbal, H. (2007). Democracy and Central Asian states. Regional Studies, 4, 66–95. ITU (International Telecommunication Union). (2004). ITU Data. Available at: http://www. itu. int/ITU-D/ ict/statistics/at_glance/main04. pdf, last accessed November 5, 2008. Jho, W. (2005). Challenges for e-governance: protests from civil society on the protection of privacy in egovernment in Korea.International Review of Administrative Sciences, 71(1), 151–166. Kabir, A. (2008). Discourse on e-governance: Bottomline. The Daily Star. November 14. Retrieved from: http://www. thedailystar. net/pf _story. php? nid=63243, last accessed November 14, 2008. Keesing Record of World Events. (2005). Kazakhstan presidential elections. December. Knox, C. (2008). Kazakhstan: modernizing government in the context of political inertia. International Review of Administrative Sciences, 74(3), 477–496. Makhmutova, M. (2001). Local government in Kazakhstan. In Igor Munteanu & Popa Victor (Eds. . Developing new rules in the old environment: Local government in Eastern Europe, in the Caucasus and in the Central Asia. Available at: http://lgi. osi. hu/publication/2001/842ch8-kz. pdf, last accessed October 7, 2008. Mayer-Schonberger, V. , & Lazer, D. (2007). From Electronic Government to Information Society. In V. Mayer-Schonberger & D. Lazer (Eds. ), Governance and information technology: From electronic government to information government. Massachusetts and London: MIT. E-Government in Kazakhstan: Challenges and Its Role to Development 47 Moon, M. J. (2002).The evolution of e-governmen t among municipalities: rhetoric or reality? Public Administration Review, 62(4), 424–433. Netchaeva, I. (2002). E-government and E-democracy. The International Communication Gazette, 64(5), 467–477. Norris, P. (2001). Digital divide? civic engagement, information poverty and the internet in the democratic societies. Cambridge: Cambridge University Press. Perlman, B. J. , & Gleason, G. (2007). Cultural determinism versus administrative logic: Asian values and administrative reform in Kazakhstan and Uzbekistan. International Journal of Public Administration, 30(12), 1327–1342.Robinson, A. (2001). Geopolitics and oil focus the spotlight on Central Asia. Financial Times Survey. December 17. Salem, F. (2006). Exploring e-government barriers in the Arab States. Policy Brief. No. 2. Dubai: Dubai School of Government. Sharma, T. (2002). E-governance: process reengineering approach. Indian Journal of Public Administration, XLVIII(4), 606–616. Tandon, H. (2005). e -governance: an Indian perspective. Policy & Society, 24(3), 1–28. Transparency International. (2008). Corruption perception index 1999–2008 (Kazakhstan). Available at: http://www. transparencykazakhstan. rg/eng/content/8. html, last accessed January 7, 2009. Transparency International. (2006). Global country report, 2006 [Kazakhstan], pp. 184–188. Available at: www. transparency. org/publications, last accessed November 18, 2008. UN (United Nations). (2008). United Nations e-government survey 2008: From e-government to connected governance. NY: United Nations. United Nations/American Society for Public Administration [UN/ASPA]. (2002). Benchmarking egovernment: A global perspective: Assessing the progress of the UN member states. NY: UN/ASPA. UNDP (United Nations Development Program). 2007). Human development report 2007/2008 [Kazakhstan]. Available at: http://hdrstat. undp. org/countries/country_fact_sheets/cty_fs_KAZ. html, last accessed November 13, 2008. UN DP. (2001). Human development report 2001: Making new technologies work for human development. NY: Oxford University Press. UNESC (United Nations Economic and Social Council). (2008). National report on the achievement of Kazakhstan’s strategic priorities to 2030 in the light of the millennium development goals. Available at: apps01. un. org/nvpcms, last accessed November 20, 2008. Wilson, J. , Gardner, D. Kurganbaeva, G. , & Sakharchuk, E. (2002). The changing role of local government managers in a transitional economy: evidence from the Republic of Kazakhstan. International Journal of Public Sector Management, 15(4/5), 399–411. The World Bank. (2008). Kazakhstan: Data and statistics. Available at: http://www. worldbank. org. kz/ website/external/countries/ecaext/kazakhstan, last accessed November 13, 2008. The World Bank. (2006). Kazakhstan e-government program and the road ahead. Washington, DC: World Bank (a joint economic research program with the Government of Ka zakhstan).The World Bank. (2002). Kazakhstan governance and service delivery: A diagnostic report. Poverty Reduction and Economic Management Unit, Europe and Central Asia Region. Yunus, M. (2004). Petersburg Prize 2004- acceptance speech delivered by Professor Muhammad Yunus in the Prize giving ceremony on June 27, 2004, at the Development Gateway Forum 2004, held at Petersburg Conference Center, Kongiswinter, Germany Shahjahan H. Bhuiyan is Associate Professor and Chair of the Department of Public Administration at Kazakhstan Institute of Management, Economics, and Strategic Research (KIMEP), Almaty.He earned a Ph. D. in Development Studies from the University of Bonn, Germany. His research interests are in governance, public policy and administration, public management, organization theory and behavior, culture, knowledge and development. Copyright of Public Organization Review is the property of Springer Science & Business Media B. V. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use.

Thursday, August 29, 2019

Correlate Actions and Results with Project Management Processes Assignment

Correlate Actions and Results with Project Management Processes - Assignment Example A solution to this requires creation of a benchmark to enhance assessment of the quality of the end product (Alan, 2008). It is crucial to develop processes which will take place in achieving the ultimate goal. This will enhance coordination, correlation, and effective implementation of the project. The idea will also facilitate the creation of order of events; this reduces chances of producing a substandard output, because the outline ensures that implementers follow the recommended procedures (Clifford and Larson, 2007). Work break down structure will also facilitate correlation of actions, processes, and results. This is because it is a tool for strategic planning; the tool divides the project into subsections. The subsections facilitate division of labor in relation to job specialization, resource allocation, and delegation of duties among others. Project schedule will also a play part in resource allocation, and progress control (Pinkerton, 2007). The involvement of productive employees and supervisor will also improve correlation of the project’s process. This is because their attitude and ideologies are directly proportional to the results. From this, the project implementation teams have to be keen in hiring employees. With consideration of the above inclusions, we will impact on correlating actions and results with project management

Wednesday, August 28, 2019

Strategic Management (M1) Essay Example | Topics and Well Written Essays - 2000 words

Strategic Management (M1) - Essay Example Numerous company benefits are provided by Marks and Spencers which offer both safety in financial aspects such as pension schemes, paid maternity and paternity leave, employee discount within all of their stores to encourage brand loyalty, and many other motivating factors such as team building exercises, promotion opportunities and investment opportunities such as offers of shares that become available. Social needs are met and encouraged by team building exercises, and teamwork is encouraged throughout the organization. This helps provide a friendly atmosphere throughout the workplace. Esteem needs are met by the recognition of achievements by senior management to ensure that credit is always given where credit is due. This keeps employees motivated and gives them a high level of job satisfaction and gives them incentives to fulfill their potential and achieve great things. The top of the hierarchy is the self-actualization needs. This is about the development and realization of a persons full potential. Marks and Spencers allows this need to be met by offering career enhancement and promotion opportunities, a challenging role for employees, achievement in work and pushing employees to fulfill their potential. Marks and Spencers believe that self-actualization is a very important factor and will increase efficiency within the organization. To conclude, Marks and Spencers main sources of motivation come from offering the employees benefits and incentives and satisfying their needs to ensure that the environment in which they work is perfect in order to gain the best performance from them. The motivational policy within Nestle is based around a culture that has equal respect for all employees and there is a mutual respect that flows throughout the organization. This capacity to enhance human energy is an essential component to ensure the long-term competitiveness of the company. Nestle have a personal

Tuesday, August 27, 2019

UDIPTA (Uniform Division of Income for Tax Purposes Act) Essay

UDIPTA (Uniform Division of Income for Tax Purposes Act) - Essay Example The Act suggests a three factor approach to allocate business income of a tax payer using payroll, property and sales; it assigns equal weights on each of the three factors. Many states have adopted the act, but others have set their own acts or have simply applied only certain aspects of the act with respect to the treatment of non-business income. The state courts and taxing authorities have interpreted the uniform laws differently according to their differing definitions of business income. As a result, they have set new laws but apply the act in a clause and change it with regard to the different definition. Many of the states assign significant weight to the sales factor (Garrigan & Parsons 83-131). Revision of the act has led to the creation of the Multi-state Tax Compact that provides equitable apportioning tax bases and resolves apportionment disputes between states, and encourages uniform and compatible state tax systems and how to avoid duplicative taxation. This compact also includes the uniform act and its three-factor apportionment formula enacted by at least 20 states in the nation. Some states like Alabama have entirely adopted the UDITPA definitions of business income and non business income (UDITPA Sec 1(a) and (e) without modification. This is where business income comprises of incomes arising from transactions, regular activities of trade and business and acquisition, management and disposition of property. Non-business income means all income from allocation other than business income, which includes interest, dividends, and rents. Many states provide that rents received by a REIT (Real Estate Investment Trust) are a form of income generated in connection with a trade or business hence treated as business income. In places of multistate operations, the business income is divided among the states according to the proportion

Monday, August 26, 2019

Coronary heart disease in the UK Essay Example | Topics and Well Written Essays - 1250 words

Coronary heart disease in the UK - Essay Example Cardiovascular diseases cause a lot of health problems in the UK. In 2011, the country experienced approximately 160,000 deaths due to these diseases. Majorities of deaths from heart diseases are brought about by heart attacks; the UK records around 103,000 heart attacks every year. The UK experiences approximately 152,000  strokes every year, which cause more than 40,000 deaths (Department of Health 2010). Coronary heart disease is the leading cause of deaths in the UK and around the world. The disease causes approximately 73,000 deaths in the United Kingdom every year (Mozaffarian et al. 2015). It is estimated that one in  a group of six men and one in  a group of ten women dies as a result of coronary heart disease. In the UK, there are about 2.3 million persons living with the disease. Around the world, approximately 2 million people are affected by coronary heart disease. As people grow old, they become more likely to get CHD; Men are more likely to suffer from the disease when they are much younger as compared to women (Mozaffarian et al. 2015). The high number of deaths caused by coronary heart disease requires immediate intervention in order to curb its spread. It is important to study the condition in order to know its causes, symptoms and establish how to treat it. The building up of fatty deposits on the walls of the arteries that directs blood to the heart causes coronary heart disease. The fat deposits cause the arteries to narrow leading to a reduction in the supply of oxygen to the heart (Shah 2006). The decrease in the supply oxygen causes pain in the chest or even heart attack. The heart is a muscular pump that moves blood to the lungs and the other parts of the body. The blood supplies the body with oxygen and other vital nutrients while taking away carbon dioxide and other waste materials. The heart gets a supply of blood through the coronary

Sunday, August 25, 2019

Assignment Essay Example | Topics and Well Written Essays - 750 words - 29

Assignment - Essay Example These attributes are important because these allow the nurse to perform his or her job much more effectively in terms of the delivery of expected expert care and affect or influence the outcome of various nursing therapeutic roles such as in emotional support, spiritual guidance, information gathering and sharing with the patient, in advocacy of certain medical and ethical issues related to nursing care and patient interactions, in validation of the patient’s feelings, in patient empowerment, and psychological ventilation of the many concerns that many patients usually have, especially those already undergoing their end-stage palliative care. Taken together, all these mentioned attributes are to be directed towards one goal only which is the rendition of nursing care, and in this connection, there are several nursing theories of care which had been propounded by expert nursing practitioners over the years. Among the foremost theories are that of Swanson which relate to the aspects of knowing (the patient), being with, doing for, engaging in the enabling process, and finally, in maintaining belief (Swanson, 2010:433). There are many other similar theories of nursing care which require the same attributes of a good registered nurse like that of Jean Watson’s the Caring Moment, that of Lydia Hall’s Core, Cure, and Care, and of Ernestine Weidenbach’s nursing as a helping art. Nursing developed not only as task-based interventions but as real care (West, 2009:16). Critical thinking is the ability of a person to analyse certain facts and events in an objective manner that helps him or her to make a wise decision. It is therefore a type of reasoning that allows a person to synthesize information from observations and experiences to enable him to reach a reasonably accurate belief and combine this with reflection for an effective action. For those in the nursing profession, critical

Saturday, August 24, 2019

The Role of Women in Politics and Power Creation Assignment

The Role of Women in Politics and Power Creation - Assignment Example Merely naming the pejorative stereotypes attributed to Black women (e.g. mammy, the matriarch, Sapphire, whore, bull dagger), let alone cataloging the cruel, often murderous, treatment we receive, Indicates how little value has been placed upon our lives during four centuries of bondage in the Western hemisphere. We realize that the only people who care enough about us to work consistently for our liberation are us. Our politics evolve from a healthy love for ourselves, our sisters, and our community, which allows us to continue our struggle and work. This focusing upon our own oppression is embodied in the concept of identity politics. We believe that the most profound and potentially most radical politics come directly out of our own identity, as opposed to working to end somebody else's oppression. In the case of Black women, this is a particularly repugnant, dangerous, threatening, and therefore revolutionary concept because it is obvious from looking at all the political movemen ts that have preceded us that anyone is more worthy of liberation than ourselves. We reject pedestals, queenhood, and walking ten paces behind. To be recognized as human, levelly human, is enough... ( Williams, Mary, & Emerson 2008)

Friday, August 23, 2019

Applied Linguistis - Structure of English - grammar Essay

Applied Linguistis - Structure of English - grammar - Essay Example It specifies the intricacies of English grammar relatively to other languages such as French language wherein the rules of grammar have been codified, signifying the higher degree of freedom in English grammar. Sample examination of L1 and L2 non-native students (NNSs) indicates that they use simple sentences formed with be-copula as the main verbs. This essay attempts an analysis of the reasons behind this tendency in non-native L2 students in general and Arabian students in particular by offering a comparison of the essay writings of both native learners and non-native learners. Problems of Arabic L1 and L2 students related to grammar are specifically discussed with possible causes and recommendations to avoid the errors of grammar. The Meaning of ‘grammar’ The grammar in English has various meanings; the prevalent meaning is inclusion of syntax and aspects of morphology in ‘grammar’. Morphology deals with internal mechanisms of words that covers Inflectio ns such as ‘bought’, the past tense, is the Inflection of the verb ‘buy’ and when it is written in interrogative form of the sentence ‘He bought it’, changed to ‘Did he buy it?’ [Syntax], it becomes a part of grammar. In some English speaking countries, the word ‘grammar’ is used flexibly by considering spelling and lexicology a part of grammar (Quirk et al., 1985). Rules of grammar and the native speaker The native speaker of English language imbibes the rules of grammar without acknowledging them but finds it difficult to explain. The same is not true when a foreign language is learnt, as the learning process is based on complex rule sets, which are not ambiguous because the grammarians themselves have codified the rules as there is the Academy Grammar in French but nothing of that sort is available in English language, therefore, the level of freedom is high in the usage of English grammar (Quirk et al., 1985). Idea of a language is more important to convey in English grammar than the statement as it has its own sets of codes to follow. Hinkel (2003) examination of 1.083 L1 and L2 texts proves that higher non-native-English-speaking students in U.S. universities use extra-ordinarily simple syntactic and lexical sentences, like be-copula as the main verb; predicative adjectives; uncommon nouns; and public, private and expecting/tentative verbs with average frequency rates critically greater than given in basic texts by native English speakers. An evaluation of bulk corpus analyses accomplished in the last two decades shows that these expressions are common in talkative and informal discussions in stead of the written study texts. Causes for the practice of easy syntactic and lexical traits of text in L2 study essays are analysed besides introducing instructional techniques to manage the drawbacks in naturalistic and communicative L2 learning and instructional ways for L2 students pursuing studi es. The L2 study essays written by non-native English speakers (NNSs) indicate the deterioration in the standard in comparison to the academic essays written by native speakers (NSs). The overall writing standard of non-native L1 and L2 students’ texts can be raised by finding the easy syntactical and lexical sentences. The findings indicate that be-copula as the leading verb of a sentence is randomly used along with predicative adjectives. The random usage of be-copula verb even in advanced L1 and L2 essay writing affects the frequency rates of nouns and