Interview Personal Statement Example | Topics and Well Written Essays - 1500 words

Interview - Personal Statement Example A17. Yes because I have want to be accepted in society by everyone. Q18. What do you feel was the strongest influence on your attitudes A18. My mother's death since I was very close to her and that was the optimum point and I lost all patience so it drove me to be a rebel and make the impossible possible by getting into Stanford and now I have a very well paid job. So I turned from a happy go lucky person into an efficient and successful person. Q19. What role do you feel a person's race, gender, or ethnicity play when forming a person's attitudes and personality A19. A very essential role because my mother was Black and my parents got divorced on this basis only. Since my father was a white man so his family and friends were too prejudiced to accept her and she was low on self esteem because of it plus she always wanted to be accepted by people and in the end the stress caused a heart attack and she died. Q20. Do you feel you are better at tasks when intrinsically motivated or extrinsically motivated A20. I'm extrinsically motivated since I need situations to complement my actions. I have a need for affiliation according to David Mclelland's theory and I work best in teams. This person seems to be independent and not scared of the negativities in life. But due to certain experiences in life like his mothers death that changed him as a person have resulted in arrogance and now he ignores everything else and accepts only positive appraisals. Similarly, he has a problem admitting his mistakes and he always meets his set standards and goals. Obviously this shows he is stubborn as well. He said he believes the worst advice is to be yourself which shoes he is scared of being himself. He seems to be a sensitive and soft hearted person but he pretends to be hard... A19. A very essential role because my mother was Black and my parents got divorced on this basis only. Since my father was a white man so his family and friends were too prejudiced to accept her and she was low on self esteem because of it plus she always wanted to be accepted by people and in the end the stress caused a heart attack and she died. This person seems to be independent and not scared of the negativities in life. But due to certain experiences in life like his mothers death that changed him as a person have resulted in arrogance and now he ignores everything else and accepts only positive appraisals. Similarly, he has a problem admitting his mistakes and he always meets his set standards and goals. Obviously this shows he is stubborn as well. He said he believes the worst advice is to be yourself which shoes he is scared of being himself. He seems to be a sensitive and soft hearted person but he pretends to be hard hearted, insensitive and strict. He replied that he does not know if anybody would notice if he just vanished from the face of the earth and this shows he is low on self-esteem. He also told me that he toils to be accepted by the people around him.

Customer Service in Modern Business Assignment Example | Topics and Well Written Essays - 750 words

Customer Service in Modern Business - Assignment Example All business in any industry are able to provide the highest quality products and what the business can do to increase its competitive advantage in the market is to deliver service to the customer. It is no longer about the product because the customer can get the product from any other firm out there. Instead, the customer is looking for high-quality service and customer experience offered by the business. This applies to all types of business, whether it is a service business or a business that produces physical goods. This has come to be called customer experience and deals with all levels of service from before the customer buys the product, during the purchase and delivery of the product and the after sale service of the product. This new attitude towards the customer has also changed the way businesses are managed. For instance, in the earlier days, a floor manager would be a person with just a high school diploma. These days, even the lowest managerial jobs such as floor managers are required to be highly educated and if possible, they have to be experts in what they do. They are also paid much better and also stand to earn even more based on their productivity. Their productivity is also measured not only in terms how much sales they make but in terms of how happy the customers are. In most cases when the customers’ expectations are too high or unrealistic, it is because the customers may not necessarily understand what they want. Ironically, it is the role of the business to understand the needs of the customer in such a situation and try to expose these needs to the customer so that the customer can make an informed choice with realistic expectations. Failing to do this would lead to the customer being unhappy and always complaining about the service. The other challenge that a business may have with regard to customer expectations is when the business fails to clearly define the service capabilities. A business can avoid this kind of misunderstanding by clearly defining its capabilities and the parameters within which it is able to give its service to the customer.